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Privacy terms for your 9klub account

We set out how account data, device signals and cookie choices are handled when you use 9klub.

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9klub Privacy terms for your 9klub account
HELP CHANNELS

How to reach the privacy team

If you want to ask about access, correction or erasure where law permits, use the contact paths below and tell us the account details you want us to check.

Privacy email Send your request from the address on your account and include the change you want. We use it for access, correction and erasure where law permits, then reply after we confirm the account.
Live chat Use chat for a quick route to the right desk when you need a copy of data, a correction or a question about how long a record stays. We may ask for a short verification step.
Account form The form helps us keep a dated trail of your request. Add your account email, the part you want updated, and any supporting detail so we can process it without delay.
SAFE HANDLING

How we protect your records

We handle account records with limited access, short retention windows and change logs, so only the right staff can act on your request.

Account records

We keep the details you submit, sign-in logs and request history so we can manage access, answer questions and check unusual activity. Access is limited to staff who need it for that task.

Cookie use

Cookies remember session state and language choice, and they help us see when a login looks out of pattern. You can clear them in your browser, though some pages may ask you to sign in again.

Session security

Password changes, device prompts and time-outs help protect your account. If a session looks unusual, we may pause it until you confirm the action from a contact path we recognise.

Retention windows

We keep personal data only as long as needed for account handling, dispute checks, audit work and legal duties. After that period, the record is removed or turned into data that no longer identifies you.

Service partners

Some service partners help with hosting, messaging or payment checks. They only receive the data needed for their task, and we ask them to keep it secure and use it only under our instructions.

Your request path

Use the contact paths on this page to ask for access, correction or erasure where law permits. We may need a short verification step before the change moves forward.

Questions on privacy requests

These questions cover what we collect, how long it stays, and how you can ask for a copy or correction. We keep the answers tied to account handling so you can check the main points before you send a request. If a step needs identity confirmation, we will say so and keep it limited to the account at hand.

It covers account data, device data, cookies, support messages and transaction records tied to your use of 9klub. It explains why we keep each record, how long it stays and who can see it when a task requires access.

We use cookies and similar files to remember sign-in state, measure page load and keep settings such as language choice. You can clear them in your browser, though some functions may ask you to sign in again.

Yes. Send a request through the contact paths on this page and we will confirm your identity before sharing a copy or making a correction where law permits. We may keep a log of the request itself.

Only staff and service partners who need the data to run the account, handle security checks or answer your request can see it. We do not pass it around without a clear reason or legal duty.

We keep records for as long as needed for account handling, fraud checks, dispute work and legal duties. After that, the data is deleted or turned into records that no longer identify you, where law permits.

Use the email or chat path listed here and tell us what you want changed. We may ask for a quick check first, then update the account and note the request for audit purposes.

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